Shipping Policy

HOQ offers free shipping to its customers across India.
HOQ offers International Shipping to its customers to find more information you can reach us at +91 9819086344

HOQ makes all of its jewellery on order; time from order to delivery is normally 21 days. Occasionally it may vary due to complexity which will be communicated in advance to customers.
HOQ Provide free delivery on all items within India. Shipping time is 24-48 hours in metro cities for "Available in Stock Items"

HOQ will inform its customers once the order is shipped. You shall be notified if there is any change in the delivery time.

At HOQ we understand that jewellery is gifted on a special occasion or as a surprise. Please let us know in advance to maintain your surprise.

For logistics and insurance purposes, our team will reach out to request an Identity proof of person/s who will be likely to receive the parcel. Our logistics partner will hand over the parcel only to these specified person/s.

In an uneventfully rare occasion if your shipment is tampered or lost, you must report to HOQ immediately.

HOQ charges a nominal shipping charge of 2% of the product or the actual shipping cost charged by the logistics partner whichever is lower for any product returned.

International Shipment Policy

For International orders the transit timeline would be 7- 10 working days.
For new product we take 3 weeks to make.
International shipments are non - refundable & non - returnable.
Once the product is sold and delivered it is not serviceable.
The package is secured and insured.
International orders are shipped by DHL, FEDEX, and ARAMEX.
Costume duty will be calculated as per the country.
We ship to Singapore, UK,US, UAE and Australia on regular basis for other countries please contact us on 9819086344.