Shipping Policy
Within India
- HOQ offers complimentary shipping for Metro Cities in India. Additional charges upto Rs. 5000/- will apply for deliveries to remote locations, please check with us your pincode before placing an order.
- Shipping time to Metro cities is normally 1-2 working days
- For logistics and insurance purposes, our team will reach out to request an Identity proof of the person who will receive the parcel. Our logistics partner will hand over the parcel only to the specified person.
- Once the item is shipped a tracking link is sent to you. The delivery partner representative will reach out on your given number and co-ordinate the delivery.
- We cannot reroute the shipment once it is shipped from HOQ.
- All HOQ Products are default insured by us during the transit.
- Once you receive the parcel in your hand please check its contents immediately before signing the receipt document and relieving the delivery partner.
- In an uneventfully rare occasion if your shipment is tampered or lost, you must report to HOQ immediately.
- At HOQ we understand that jewellery is gifted on a special occasion or as a surprise. Please let us know in advance to maintain your surprise.
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Reverse pick ups: In the event you cannot drop off your item at an HOQ location you can request for a reverse pick up. For all Metro cities a nominal shipping charge of Rs. 1000/- will be applicable. For remote location it will at actual cost upto Rs. 5000/- Please check the pincode with us.
International Shipments
- For International orders please check with us the country for shipping. HOQ is able to ship to USA, UK, Australia, UAE, Germany, Switzerland and Canda. Other countries are dependant on our logistics partner.
- In general the transit timeline would be 7- 10 working days to Australia, USA, UK and most of Europe where shipping is possible.
- For all international shipments, a minimum order value of ₹1,00,000 (approx. $1,170) is required.
- Secured shipping charges vary based on the country usually starting from US$175 to $300. Plus customs/import duty between 7-20% is applicable which is specific to each country.
- Please importantly note International shipments are non-refundable & non-returnable.
- Once the product is sold and delivered, it cannot be repaired.
- The package is secured and insured.
- International orders are shipped by DHL, FEDEX, and ARAMEX.
- Please reach out to us on +91 9372161575 to check the possibility and charges for your country.
