Which countries do you currently ship to?+
We ship to the United States, United Kingdom, Australia, UAE, Germany, Switzerland and Canada. Delivery elsewhere depends on our logistics partner — write to us and we'll check the possibility for your address.
How long does international delivery take?+
Typically 7–10 working days to Australia, the USA, the UK and most of Europe, once your order is dispatched. Timelines to other regions depend on the courier and destination customs process.
Is there a minimum order value for international shipping?+
Yes — international orders require a minimum piece value of approximately $1,050 (₹1,00,000).
What's the difference between DDP and DAP?+
With DDP (Delivered Duty Paid), we take care of all customs clearance and taxes on your behalf, paid well in advance, so your order arrives at your door with nothing further to pay. With DAP (Delivered at Place), you take care of clearing duty at your end — we ship your order, and once it reaches customs in your country, you're notified to pay the applicable duty. Once that's paid, it's released and sent on for delivery. You can choose whichever works for you.
How is customs duty calculated?+
Duty is applied on the CIF value — the piece's cost, insurance, and international freight added together. Import VAT or GST is then usually applied on top of the CIF value plus duty. Rates differ by country, which is why the landed cost varies — use the calculator above for a country-specific estimate.
Do I pay customs duty separately, or is it included in my order?+
It depends on whether you choose DDP or DAP. Under DDP, duty and tax are included and paid in advance by us. Under DAP, you pay duty and tax directly once your shipment reaches customs in your country. We'll confirm which applies before your order is placed.
Can I return or exchange an international order?+
No — international shipments are non-refundable and non-returnable. We'd encourage you to confirm sizing, specifications and any questions with our team before placing your order.
What happens if my piece needs a repair after delivery?+
If you or your piece are able to reach us in India, we can repair it at our workshop. We aren't able to organise reverse pickup or return shipping from abroad back to India, so getting the piece to us would be your responsibility.
Is my shipment insured?+
Yes. Every international shipment is packed securely and fully insured for the duration of transit.
Which courier delivers international orders?+
We ship via DHL, FedEx or Aramex, depending on your destination and what's available for that route.
Why are prices shown in USD when House of Quadri is based in India?+
Our pieces are priced in INR, and we convert to USD for international customers at the prevailing exchange rate — approximately ₹95 to $1 at the time of writing. The applicable rate will be confirmed with your quote.
How accurate is the estimate from the calculator?+
It's an approximation based on typical freight, clearance and duty/tax rates for each country. Your actual amount can vary depending on order specifics, exchange rates on the day, and destination customs assessment — we'll confirm the applicable figure with you directly.
What if I don't see my country listed?+
Call or WhatsApp us on +91 93721 61575 with your country and pincode, and we'll check with our logistics partner whether delivery is possible and what it would cost.
I’m travelling to India
Is it possible to order from here and pick up in India or get delivery within India? +
Yes certainly it’s possible! Many of our international customers choose to do this. Plan ahead in time and we will make it happen :)
