Contact Us

We'd love to hear from you! Whether you have questions, need assistance, or want to learn more about
our lab-grown diamond jewelry, we're here to help.

Visit our Flagship
Mumbai Store

Location:

House Of Quadri,1st Flr, 7 Kitab Mahal, 192 Dr DN Rd, Fort, Mumbai 400001

Email:

hello@houseofquadri.com

Mobile:

+91 93721 61575

Product & Diamond FAQ

• Are lab grown diamonds real diamonds?

  Lab-grown diamonds are real diamonds with same carbon structure and chemical composition. A 'Lab Diamond' is exactly like a Natural Diamond, except instead of mining it from the Earth, they are grown in a lab.
  
  They sparkle the same, have the same types of colour and clarity, and can come in the same sizes and shapes. In fact, they offer excellent value and are more affordable than natural ones of comparable quality and size.

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• Why choose lab grown diamonds?

  Two important reasons to choose a lab diamond are origin & value. Rest assured that your diamond did not result in the funding of conflict in a war-torn country, nor did it require leaving a mile-wide hole in the ground. Also objectively, diamonds grown above the Earth are more pure than "dirt diamonds", blasted out of the Earth with dynamite and diesel. Compared to diamonds grown in the chaos under the Earth, diamonds grown by mankind have fewer defects and less strain in the crystal structure.
  
  Quite simply, the more pure the diamond, the better, brighter, and whiter the gemstone.
  
  Most of HOQs white lab diamonds receive the highest purity rating of Type IIa whereas less than 2% of mined diamonds receive the coveted IIa purity rating.

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• What are the 4Cs of lab diamonds?

  Lab diamonds receive grading reports from independent gemological organisations on the 4Cs: Cut,
  Color, Clarity, and Carat Weight. Just like in mined diamonds, lab diamonds will exhibit variations
  across the 4Cs and range from poor to superlative quality. Not all lab diamonds are perfect,
  colorless, and flawless!

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• Why are there many doubts about lab grown diamonds?

  The simple answer is that the mined diamond industry, from the industrial miners all the way to retailers, fear the coming disruption of laboratory-grown diamonds.
  
  The oligopoly of diamond mining creates artificial scarcity and continues to stymie the growth of this new age diamond. Part of that effort involves spreading fear, uncertainty, and doubt about lab diamonds.

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• Why are lab grown diamonds less expensive than natural diamonds?

  Lab grown diamonds are created using an advanced technology whereas natural diamonds are mined from
  under the surface of the earth. Lab diamonds do not incur the expense of mining, transportation and
  artificial created scarcity and hence are free from the high mark-ups. Literally diamonds that don’t
  cost the earth.

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• Is your jewelry certified?

  We only offer G+ VVS-VS stones, and our 1ct+ lab diamonds are IGI certified. The gold is 18K and BIS
  Hallmarked. You always know you’re getting the best.

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• IGI Explains what are labgrown diamonds?

  External Links:
  https://youtu.be/fK-XWvVEISE

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• How can I trust diamonds online?

  We know that selling diamond jewellery begins with trust. The founding team has significant
  experience in diamond jewellery mfg for several years. Our customer reviews will also validate our
  attention to detail. Moreover we're just a WhatsApp message or phone call away from answering all
  your queries. Ping Us!

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• Why the name Quadri?

  Well, Quadri in Italian means diamonds (like in a suit of cards); also referring to 4 corners -
  think quadrilateral. Hence, House of Quadri indicates house of diamonds. :)

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Orders & Payments

• How do I place an order on House of Quadri.com?

  Ordering on houseofquadri.com is easy and safe. Once you select a product, click on the ‘Buy Now’
  and follow further directions. Your order will not be placed until the very end of the checkout
  process when you will be asked for your payment method. You may also order over the phone by calling
  or WhatsApp us on +919819086344.

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• What payment methods does House of Quadri accept?
  

  House of Quadri accepts all major credit cards, debit cards & net banking. For any further queries please contact Customer Care at +919819086344.

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• How long it takes for an order to get delivered?

  Each item is customised and made to order. It takes 21 days for your product to get manufactured and further 2-3 days for PAN India free shipping. Some gifting items which are available in stock can be delivered in 3 days.

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• How safe is the shipping?

  Shipping is secured and insured till you receive the item. We use only reputed precious good shipment partners such as Sequel Logistics and BVC

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Care & Repair

• How do I care for my jewelry?

  To maintain the shine of your 18k gold jewel, scrub it lightly with a soft-bristled brush using warm water and detergent-free soap. Then, buff gently with a clean cloth.
  
  Do not use steam or ultrasonic cleaners, as this can cause damage. Store your pieces in a safe, dry place when not worn to protect them from the elements of daily exposure. Our white gold pieces are rhodium plated for extra shine and durability

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• What if I want to repair my jewel?

  We can change the ring size +/- by one. Other repairs are case to case and we need to inspect the piece before we can undertake the same. The cost of such repairs will be informed to you prior to its completion.

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Returns & Exchange

• What is your return policy?
  

  We know sometimes purchases are impulsive or not thought through which is why we have a full 15 day return policy. And we take it a notch further, you also have the option to upgrade your purchase where we buyback your original piece and you can instead choose something that really fits your bill.

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• Do you offer exchange & buyback of the product?

  Yes, we offer a lifetime exchange/buyback on our diamonds at 80% of existing market rates.

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