Materials & Details
Diamonds & Gold
- All 1 ct+ solitaires are IGI certified E colour & VVS2 clarity.
- All diamonds below 1 ct are EF colour VVS-VS clarity
- D/F colour solitaires available at differential pricing
- Gold is default 18k. 14k available on request.
Gift Packaging
All designs arrive gracefully presented in our signature red box, complete with your personalised message card to make every gift feel truly yours.
Sizing & Engraving
- Pricing is based on ladies' rings up to size 14 and gents' rings up to size 21. Custom sizing beyond these will have additional charges.
- We provide complimentary engraving such as a date/number wherever possible (subject to space).
Orders & Shipments
How safe is the shipping of my Jewelry?
Your Jewelry is shipped in secure, tamper-proof packaging. We only work with trusted courier partners, and each shipment is fully insured until it reaches you.
What is the expected delivery time?
- We deliver all orders within 3 weeks of confirmation.
- Once your order is ready a Client advisor will get in touch to co-ordinate delivery in-store or shipment.
Which locations do you deliver to?
- We offer complementary shipping to all major cities in India, usually within 2 working days.
- For remote locations please check with us the possibility, additional charges may apply.
- International Shipping is available at additional charges based on country and applicable import duties/tariff. Please get in touch to know more.
Returns & Exchange
Lifetime Exchange Policy
You can exchange or upgrade your jewelry anytime in the future. On exchange, we offer 100% value on gold and 90% value on diamonds, at prevailing market prices.
Lifetime Buyback Policy
HOQ offers buyback on customised or made-to-order jewellery. GST and making charges will be deducted. Refund includes 80% of diamond value and 100% of gold value.
Additional Return & Exchange Terms
- Returns of In-stock items are accepted within 15 days, with a 5% deduction.
- Return & Exchange is not possible for Jewelry studded with Coloured diamond & Coloured stones.
- Platinum Metal Jewelry is not elidgible for Exchange & Ruturn Policy.
- Product returned should be in unused condition and not tampered/damaged, else eligibility for returns will be void.